In shipping process, if we make any mistake in filling your address and the package is returned, we will contact you and send it to you again right away. If you make the mistake in filling your address, you have to pay for both returning and reshipping cost.
If there is any problem with our product like damage, you will receive a replacement free of charge.
If the products are shipped to you and they are not damaged, you will need to pay for both shipping cost and returning cost. Then we will refund the product cost for you. If you need the picture of your lamp, please email us.
If any “Out of Stock” product is ordered, you will be noticed in 24 hours and you can replace your order with other items/item with 10% discount or you can get a refund upon request.